Transparent • Ethical • Compliant

Policies & Guest Guidelines

Everything you need to know about bookings, cancellations, child & wildlife safety, payments & GST, privacy, and terms.

View Booking & Cancellation Questions? Contact us

Booking & Cancellation

Clear timelines and fair terms for every reservation.

Reservations

How to Book

  • Share your dates, group size, and trip style via our Enquiry form or email.
  • We send a tailored plan with hotels, safaris, transfers, and inclusions.
  • Holding of rooms/permits is time-bound and subject to availability.
Payments

Deposit & Balance

  • Advance: 50% to confirm services (or as specified in the proposal).
  • Balance: Due 21 days before check-in or first safari date.
  • For peak dates & permit-heavy trips, 100% may be required to issue permits.
Cancellations

Cancellation & Refunds

  • ≥30 days before arrival: Refund of amounts less non-refundable components (e.g., issued permits, special fares) and a 5% admin fee.
  • 15–29 days: 50% of trip cost is chargeable + non-refundables.
  • 0–14 days / No-show: 100% of trip cost is chargeable.
  • Hotel/airline/rail policies, if stricter, will override the above.
Changes

Amendments

  • Date or name changes are subject to availability and third-party rules.
  • Permits once issued are typically non-transferable/non-refundable.
  • Any fare difference or penalties will be applicable.

Child Policy

We welcome families and prioritise safety & comfort.

Age Guidance

Minimum Ages

  • Safari jeep drives are generally suitable for children 5+ years, at the guardian’s discretion.
  • Some parks/zones/lodges may enforce higher age limits.
  • For infants/toddlers, we recommend non-jeep activities and private guiding.
Seating & Gear

On-trip Safety

  • Children must remain seated and supervised at all times in vehicles and during activities.
  • Use of child seats/boosters can be arranged on request (subject to availability).
  • We provide safety briefings and recommend ear protection for younger guests on windy drives.
Rooms

Accommodation

  • Family rooms or inter-connecting units are on request and subject to availability.
  • Child meal plans and early dinners can be arranged with advance notice.

Wildlife Ethics

Respect for wildlife, habitats, and local communities.

Field Conduct

Do’s & Don’ts

  • No baiting, playback, feeding, littering, or off-track driving.
  • No flash photography; maintain respectful distances.
  • Keep voices low; follow naturalist and forest staff instructions.
  • Vehicle numbers and speeds are regulated; we comply rigorously.
Community

Fair & Responsible

  • We prioritise local guides, performers, and artisans with fair compensation.
  • Group sizes are capped to reduce impact; water refills minimise plastic.

Payments & GST

Transparent invoicing and secure payment options.

Modes

How You Can Pay

  • Bank transfer (NEFT/RTGS/IMPS), UPI, major cards via secure link.
  • International transfers accepted; bank charges borne by sender.
  • Cash is accepted within applicable limits and with valid KYC.
Invoicing

Taxes & Documents

  • GST applied as per prevailing rates; invoices issued for all billable services.
  • Vouchers with inclusions and timings are shared before arrival.
  • Price fluctuations due to taxes/fuel/park fees are passed at cost with prior intimation.

Privacy & Data

Your information is used to serve your trip — and nothing else.

Data Use

What We Collect

  • Contact details, ID details for permits, dietary & medical notes you voluntarily share.
  • We use this only to plan and operate your journey, and to comply with regulations.
  • No sale of data to third parties; sharing only with service partners required for your trip.
Security

Storage & Access

  • Data is stored on secure systems with staff access on a need-to-know basis.
  • You may request correction or deletion where legally permissible.
  • Retention is limited to statutory and operational requirements.

Liability & Insurance

We recommend comprehensive travel insurance for all travellers.

Limitations

Responsibility

  • We act as planners/agents for hotels, transporters, and activity providers.
  • We are not liable for delays, accidents, loss, or expenses due to weather, natural events, strikes, authority directives, or third-party defaults.
  • Claims, if any, are subject to jurisdiction where our office is registered.
Insurance

Coverages

  • Medical, evacuation, trip cancellation/interruption, baggage, and liability cover are strongly advised.
  • Please verify age/health coverage and adventure activity inclusions with your insurer.

Force Majeure

Unforeseen events beyond reasonable control.

Events

Examples

  • Acts of God, epidemics, natural disasters, government restrictions, strikes, riots, or any event making operations unsafe or impossible.
  • We will attempt reasonable re-scheduling or refunds from suppliers where possible.
Outcomes

How We Respond

  • Alterations, postponements, or cancellations may occur with minimal notice.
  • Refunds are limited to funds recoverable from third parties less administrative costs.

General Terms

A simple summary of key terms; detailed terms may be provided with your invoice.

Eligibility

Who Can Book

  • The primary traveller must be 18+ and legally capable of entering into contracts.
  • ID copies may be required for permits and hotel check-ins as per law.
Conduct

Guest Behaviour

  • Guests must comply with park rules, hotel policies, and local laws.
  • We reserve the right to decline service to anyone engaging in unsafe or unlawful behaviour.
Communication

Official Notices

  • All formal communication will be via the email/phone provided at booking.
  • Please notify us of any change to your contact details promptly.

Policy FAQs

Quick answers to common questions about our policies.

Are safari permits refundable?

Once issued by authorities, permits are typically non-refundable and non-transferable. We’ll always try to help with date changes if rules allow.

Can you hold rooms without payment?

Holds are strictly time-bound and depend on each hotel’s policy. A deposit is often required to secure inventory.

Do you support special diets?

Yes. Veg, Non-veg, Jain and allergy-specific menus can be arranged with advance notice.

Do I need insurance?

Yes—we strongly recommend comprehensive travel insurance covering health, evacuation, cancellations, and baggage.

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